Return Policy

Thank you for choosing X-Axis Finishing Solutions. We value your business and aim to provide you with the best possible products and services. Please read our return policy carefully, as we want to be transparent about our policies.

All Sales Are Final:

We want to emphasize that all sales of our products are final. However, our commitment to customer satisfaction remains unwavering. While we cannot issue refunds, we will do everything in our power to work with you to resolve any issues that may arise.

Product Quality Assurance:

We take great pride in the quality of our products. Before shipping, each product undergoes rigorous quality control checks to ensure it meets our high standards.

Damaged or Defective Items:

In the unlikely event that you receive a damaged or defective item, please notify our customer support team within 48 hours of receiving the product. To assist you promptly, we will require photographic evidence of the damage or defect. Once verified, we will offer the following options:

Replacement: We will gladly provide you with a replacement for the damaged or defective item at no additional cost.

Store Credit: If a replacement is not feasible or desired, we will issue store credit equivalent to the purchase price of the item.

Incorrect Orders:

If you receive an incorrect order due to an error on our part, please inform us within 5 business days of receiving the product. We will take immediate action to resolve the situation. You may choose one of the following options:

Replacement: We will promptly ship the correct item to you at no extra charge. As well as send a return label for the incorrect product, we will ship the correct product back once the incorrect product is returned.

Store Credit: If you prefer, we can issue store credit equivalent to the purchase price of the item, once the incorrect item is shipped back, which a return label will also be provided for.

Shipping and Handling:

While we take utmost care in packaging and handling your order, we cannot be held responsible for any damage or loss that may occur during the shipping process. If you notice any damage to the package upon delivery, please refuse the shipment and contact our customer support team immediately.

Non-Transferable:

This return policy is non-transferable and applies only to the original purchaser of X-Axis Finishing Solutions products.

We hope this return policy clarifies our stance on sales being final while assuring you that we are dedicated to addressing any issues you may encounter with our products. We appreciate your understanding and cooperation.

If you have any questions or concerns about our return policy or our products, please don't hesitate to reach out to our customer support team.

Once again, thank you for choosing X-Axis Finishing Solutions. We look forward to serving you with the highest level of satisfaction.